Siemens Energy

A Snapshot of Your Day

You will work directly with end users within the North-America region to communicate changes and impact to their IT environment. Discuss with vendors on service contracts to provide best options for customers. Provide troubleshooting on mobile devices and applications. Develop user guides and instructions for Siemens Energy specific application configurations and setup. Work with customers on updates as well as upgrades to hardware devices. Record and document all new processes and procedures in service scope and update those already documented to ensure coworkers are able to understand and follow. Gain complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environment. Support change-release processes for implementation of IT systems.

How You’ll Make an Impact

The candidate must be organized, self-motivated and have skills to tackle problems as they occur and take appropriate steps to solve them in situations where the problem may be difficult or complex. The candidate should have the ability to take direction and switch quickly between tasks. The candidate seeks advice and guidance from Management Team or others for non-routine or other problem areas. The candidate should have the ability to communicate effective with all levels of the organization from Senior Management to Individual Contributor.

What You Bring 

• Education or training in Management Information Systems, Computer Science or related fields are required
• Excellent communication skills-both written and oral, including presentation skills is required
• Experience with iOS and Android platforms is desired
• Experience with MS Office 365 and related applications is desired
• Familiarity with Cyber Security concepts is desired
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. 

About the Team

The Technical & User Support team ensures consistent and excellent user experience and resolves userfacing local technical support topics (extended arm of Service Desk). We provide user training of IT tools and applications using input from service owner. The team members address local infrastructure topics and projects/ roll out support in alignment with IT IN and represMajor incident business representative. IT housekeeping and asset management maintenance, e.g., PCs, Voice, Mobile, Printing. End user communication is part of our delivery process.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

What’s it like to work at Siemens Energy? Take a look: https://bit.ly/3hD9pvK

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards

• Career growth and development opportunities
• Supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave

  Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here:  https://benefitsatenergy.com/thinking-of-joining.html. The base salary range for this position in Painted Post, NY of 45,000